The following terms and conditions applies to Quality PUNCH USA , Qualitypunchusa.com, contact us Now.
Introduction
We are committed to safeguarding your privacy on our websites and as our customer. This policy applies where we are acting as a data controller with respect to the personal data that is collected; in other words, where we determine the purposes and means of the processing of that personal data.
Who we are?
Quality Punch USA, Inc. 8725 West Commercial Blvd Sunrise, Suite FL, 31158
100% Signature Quality Guarantee:
Here at Quality Punch USA we stand behind every custom order with our 100% Signature Quality Guarantee. We will replace any defective custom product. We only require that you submit via email in writing the issue and document that issue with digital photographs of the defective product. This must be done within 16 days of receiving your custom order. For purposes of this Agreement, the term “defect” or “defective” means a manufacturing error. Satisfaction guaranteed.
Ordering a custom product
When ordering a custom product through Quality Punch USA, we work hard to create the correct custom item and have it delivered to you in a timely manner. Having said this, we rely on you for vital information to produce all of our specific custom products. Any info that is not relayed via email in writing may affect the custom making process and the time in which it takes to deliver your custom product.
A production digital proof of your custom product will always be emailed to you before any manufacturing will take place on your order. All artwork must be approved in writing by you the customer. Once your approval is given to Quality PUNCH USA, any changes that you decide to make after that time may result in additional cost and delayed manufacturing time. Price quotes are valid for 30 days from the date the price is quoted. Because all items are custom made for you the customer, there are no refunds given on any custom orders. Custom orders may not be returned to Quality Punch USA for a refund or future order credit. In addition, once manufacturing has begun on a custom order, it cannot be canceled without you paying for the work that has been done up to the point of cancellation.
Quality Punch USA uses a Pantone (PMS) color matching system, and it is important that you indicate your color choices using Pantone PMS numbers. If PMS colors are not specified by you then Quality Punch USA will pick PMS colors for you. For additional information regarding the Pantone (PMS) color matching system, visit the Pantone site at www.pantone.com. In addition, because all computer monitors/ printers do not display colors in the same way, you should confirm your color choice by consulting a Pantone (PMS) color book/chart, which are available at most art supply stores. Embroidered products and true cloisonné products do not use PMS colors; however you can still specify PMS colors and Quality Lapel Pins will match them as close as possible to what is available in these finishes.
Quality Punch USA is a custom products manufacturer and all items made are for your use, and because of this, a 50% down payment is required to begin the manufacturing process. The remaining balance due on your custom order will be paid for by you at the time your product ships to you the customer. Outstanding balances that are not paid when an order ships are subject to penalty charges assessed by Quality Punch USA based on the amounted owed to Quality Quality Punch USA and the delinquent time that has passed and/or may continue to pass.
Legal ownership of any and all logos, trademarks, and copyrights. By submitting your design to Quality Punch USA you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other person/entity’s intellectual property rights. You also agree not to hold Quality Punch USA, Inc. responsible for any legal issues that may arise. Quality Punch USA, Inc. owners and employees assume no liability in trademark or copyright disputes. You have agreed you have permission to reproduce the approved artwork and take full responsibility for any copyright or trademark infringement.. Due to the custom nature of the products we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. You agree to indemnify, defend and hold harmless Quality PUNCH USA, and its officers, directors, employees, agents, licensors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms, or any activity related to use of the Site (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Customers are asked to not provide credit card information to any of our sales/customer servicers, or email/fax it to the sales/customer service numbers. Payments can be easily made through a link that will be sent in the invoice -PayPal registration is not required, and all autosteered is for the customer to simply enter their credit card information directly through PayPal’s secure servers. We cannot take any responsibilityfor any credit card information that is provided by the customer directly to a representative or through email/fax.
Shipping your custom product
Products damaged or lost while in possession of a carrier (such as FedEx, DHL, UPS, USPS, XPS or any other private or paid carrier) are not the responsibility of Quality Punch USA. You must file a claim directly with the carrier used on that shipment for any issues or means of reimbursement.